Tag: customer experience

For a dealership, follow-up with customers is absolutely crucial. Some customers will choose which dealership to shop at based on interactions with salespeople over...

Artificial Intelligence is changing how some companies conduct business, especially in customer service. It may already replace roles in some industries, but is that...

In the dim glow of a local dealership, Sarah drove off the lot with her brand-new sedan. Instead of feeling like just another sale,...

Video has become part of everyday life, ranging from entertaining people to providing a quick education on just about any subject you could imagine....

We are sure you've seen these little grids on posters or mail pieces. These are QR codes, and they are rather versatile and straightforward...

Car shopping should be e­njoyable, not intimidating. As a dealership owne­r, your job goes be­yond simply selling a car. It includes providing helpful advice­...

The bar to becoming a successful automotive group is extremely high. Worth $2.86 trillion in 2021, the automotive industry is indubitably one of the most...

In the past three years, nearly every industry has experienced a dramatic shift in consumer expectations. The auto industry is no exception, with services...

We are certain you’ve heard many stories about artificial intelligence in the last year. Artificial intelligence can be an effective tool for marketing, writing,...

In the world of automotive dealerships, the service experience often represents the most complex and confusing part of the customer journey. From scheduling appointments...