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Being ready to identify fraud from the beginning of a customer interaction helps protect your store and maintain relationships with lenders.

Tips to help spot identity and income verification fraud

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With the gloomy economic forecasts that are flooding every media outlet daily, criminals are finding an easier environment to be able to pull off...
At the heart of every dealership lies valuable information - big data. Embracing this wealth of knowledge unlocks a strategic advantage in today's competitive market.

Harnessing big data for dealerships: analysis, techniques and tools

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Data has become the driving force behind informed decision-making in retail and marketing. And this is especially so in the automotive industry. MarketWatch states,...
With a little preparedness, your sales team will be able to help these new customers get into the perfect EV to suit their needs.

How to answer top EV FAQs this season at your dealership

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It's a new car-buying season, and many new car buyers want to take advantage of the federal government's electric vehicle tax incentives. With many...
Deep website personalization is the key to generating more leads and more return shoppers, and so many dealers are falling behind.

Website personalization is the key to attracting the modern car buyer

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The automotive retail industry has long been shifting away from physical-only stores towards online shopping experiences that complement the physical showroom. However, the COVID-19...
CDK Global's 2023 Trendsetter’s Guide to Automotive Retail explores what these forward-thinking dealers use to stay ahead of the game.

Why auto industry trendsetters are focused on these 3 things

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The 19th-century proverb, “The more things change, the more they stay the same,” couldn’t be more appropriate for today’s car dealers. People still purchase...
A dealership evaluation is a preventive exercise that allows you to analyze the areas of improvement and the good practices of your dealership.

Why wait? How evaluating your dealership can help your business

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We all know someone who waited until the last minute to get a service they needed: car insurance, that warrantee on their largest appliance,...
The best salespeople develop rapport with the customer and help the customer understand the vehicle's value without talking about price.

How to win over a customer who is fixated on price

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It's no secret that prices are certainly a focus of customers who come into your dealership. Amongst many other parts of car shopping that...

Should you trust AI with your digital ad dollars?

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Artificial intelligence has a variety of uses in the automotive industry. While many dealerships use artificial intelligence in a marketing and customer service capacity...
There are four strategies that F&I managers can implement now that can make potential headwinds this year easier to navigate.

(Presumed) tough times mean a back-to-basics approach

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The R-word. The one no dealer wants to hear and well…none of us want to think about it. Recession. And though most economists are saying we’re...
There are digital tools for every process or function you at your dealership. However, it's crucial to ensure they are worth the investment.

5 digital tools every modern dealership needs to drive sales success

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Adding new digital tools to your dealership strategy mix can feel overwhelming and time-consuming. Things like price constraints, learning curves, and whether or not...